Introduction
electra-vibe ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website electra-vibe.com or use our services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
Information We Collect
We may collect information about you in a variety of ways. The information we may collect includes:
- Personal Data: Personally identifiable information, such as your name, email address, and contact details that you voluntarily give to us when you register for our programmes or contact us.
- Child Information: When enrolling a child in our programmes, we collect the child's name, age, and any relevant educational needs. This information is used solely for programme delivery.
- Derivative Data: Information our servers automatically collect when you access the site, such as your IP address, browser type, operating system, access times, and the pages you have viewed.
- Financial Data: Financial information, such as payment card details, related to your purchases. We use secure third-party payment processors and do not store full card details.
Use of Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customised experience. Specifically, we may use information collected about you to:
- Create and manage your account and enrolments
- Process payments and refunds
- Deliver programme materials and communications
- Email you regarding your account, bookings, or programmes
- Respond to your enquiries and support needs
- Send you marketing communications (with your consent)
- Improve our website and service offerings
- Monitor and analyse usage and trends
Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
- By Law or to Protect Rights: If we believe the release of information is necessary to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety.
- Third-Party Service Providers: We may share your information with third parties that perform services for us, including payment processing, data analysis, email delivery, and customer service.
- Business Transfers: We may share or transfer your information in connection with a merger, acquisition, or sale of all or a portion of our assets.
Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect, and no method of data transmission can be guaranteed against interception or misuse.
Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.
Your Rights
You have certain rights regarding your personal data, including:
- The right to access your personal data
- The right to rectify inaccurate data
- The right to request erasure of your data
- The right to restrict processing
- The right to data portability
- The right to withdraw consent
To exercise any of these rights, please contact us at [email protected].
Children's Privacy
Our services are designed for children, but we only collect personal information from children with the consent of their parent or guardian. Parents and guardians may review or request deletion of their child's information by contacting us.
Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
electra-vibe
47 Corporation Street
Birmingham B4 6SE
United Kingdom
Email: [email protected]