GDPR Compliance

Our Commitment to Data Protection

electra-vibe is committed to protecting the privacy and security of your personal data. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This page explains your rights under GDPR and how we handle your personal data in accordance with these regulations.

Data Controller

electra-vibe is the data controller responsible for your personal data. Our contact details are:

electra-vibe
47 Corporation Street
Birmingham B4 6SE
United Kingdom
Email: [email protected]

Lawful Basis for Processing

We process your personal data on the following lawful bases:

• Contract: Processing necessary for the performance of a contract with you (e.g., delivering educational programmes you have enrolled in).
• Consent: Where you have given clear consent for us to process your personal data for a specific purpose (e.g., marketing communications).
• Legitimate Interests: Processing necessary for our legitimate interests, provided these are not overridden by your rights (e.g., improving our services).
• Legal Obligation: Processing necessary to comply with a legal obligation (e.g., maintaining financial records).

Your Rights Under GDPR

Under the UK GDPR, you have the following rights:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
• Right to Erasure: You have the right to request that we delete your personal data in certain circumstances.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your data in certain circumstances.
• Right to Data Portability: You have the right to request a copy of your data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw that consent at any time.

Exercising Your Rights

To exercise any of your rights, please contact us at [email protected]. We will respond to your request within one month. In certain circumstances, we may extend this period by two months, in which case we will inform you.

We may ask you to verify your identity before processing your request. There is no fee for exercising your rights, although we may charge a reasonable fee or refuse to comply if a request is clearly unfounded or excessive.

Data We Collect

We collect the following categories of personal data:

• Identity data (name, date of birth)
• Contact data (email address, postal address)
• Financial data (payment information)
• Transaction data (details of services purchased)
• Technical data (IP address, browser type, device information)
• Usage data (information about how you use our website)

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements.

To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process the data, and applicable legal requirements.

International Transfers

Your personal data may be transferred to, and processed in, countries outside the UK. Where we transfer data outside the UK, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the Information Commissioner's Office.

Data Security

We have implemented appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

Children's Data

Our services are designed for children, and we only process children's personal data with parental or guardian consent. Parents and guardians have the right to access, rectify, or delete their child's data.

Complaints

If you have concerns about how we handle your personal data, please contact us first at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Website: ico.org.uk

Updates to This Policy

We may update this GDPR information from time to time. Any changes will be posted on this page with an updated revision date.